Ts&Cs
Terms and Conditions – Dull But Important
Ts&Cs are never a bundle of laughs but we always recommend reading them so you know what you’re getting and protect yourself.
The following Ts&Cs apply to all transactions conducted via the Speechy website.
As we update our products and services, our Ts&Cs may change from time to time without notice. Any changes will apply to subsequent orders, so feel free to save a digital copy of this page now for future reference (don’t kill any trees by printing though!)
Contact – Where You Can Find Us
- Speechy, heidi@speechy.co.uk, 07971 225 245
- Registered Office – Jay and Jay, Chesterfield Buildings, Westbourne Pl, Bristol BS8 1RU
- Companies House
- Trademark
Copyright – Don’t Steal, Share or Sell Out Stuff Please!
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Speechy Service, Templates or website. This includes any documentation or contact associated with a Speechy Service (including inspirationnaires) without express written permission by us.
Speechy takes copyright & intellectual property infringements seriously and will pursue through legal means. This means templates should not be shared with others or reproduced in a form for which they are not intended.
Product & Service Description – What You’re Getting
Template – The templates contain a PDF questionnaire (Content Creator) and Word Documents (Speech Themes) in a downloadable form, designed to help you write your wedding speech.
After purchasing you will receive an email informing you that you have access to download your chosen template. You will have access to this template for 100 days and you will be able to download it twice. If you want to download the template within 14 days of buying it, you automatically give your consent to waive the 14-day cooling-off period.
Due to the nature of using a speech template, clients should be aware other wedding speakers may also be using a Speechy template. Consequently, Speechy cannot guarantee a speech using a template will be completely unique and does not accept responsibility for any repetition of lines or themes between weddings or speakers.
If you have any questions or concerns about the Speechy Templates please contact heidi@speechy.co.uk
Edit service –The Speechy team will expertly edit your speech within 48 hours (or timescale agreed between you and Speechy). We reserve the right to refund you the cost of the service if we are unable to meet the deadline or if your speech requires more work or communication than this one-off, non-contact service requires.
Once our edited speech is emailed to you, any further edits need to be made by you, as this is a singular, remote service.
Please see below for more info re our delight guarantee on our services. If you have any concerns or questions please contact heidi@speechy.co.uk
Bespoke Speech – The Speechy team will work with you to create a bespoke speech. Start date to be agreed in advance of purchase. Turnaround will be approximately a week to a fortnight but can be agreed in advance. Turnaround depends on prompt feedback from clients.
We offer unlimited edits on our bespoke service.
We will respond to all your feedback but reserve the right to offer a refund if we cannot meet your requests or deadlines. We will contact you by email if delivery is likely to be delayed beyond these periods, giving you the option to cancel your order and be refunded.
Please see below for more info re our delight guarantee on our services. If you have any concerns or questions please contact heidi@speechy.co.uk
48 hour Bespoke Speech – As above, but delivery will be 48 hours after work has been agreed to start (or in a timescale agreed by the client and Speechy)
Please see below for more info re our delight guarantee on our services. If you have any concerns or questions please contact heidi@speechy.co.uk
Delivery Service – Here, you will be given access to a website page containing notes that will help you rehearse your speech delivery prior to your one to one Skype coaching session with your coach. The session will last between 45 mins to an hour.
Once a date and time has been arranged for the delivery session, you are granted one opportunity to rearrange this time to allow for any unforeseen circumstances. Any further rearrangement may require an additional fee and is at the discretion of the Speechy team.
Speechy reserve the right to refund you if we are unable to deliver the coaching.
Please see below for more info re our delight guarantee on our services. If you have any concerns or questions please contact heidi@speechy.co.uk
See the Home page for full list of prices
Refund Policy – (Let’s Hope You Don’t Need This Section!)
We want all our clients to be delighted by our products or services but if you feel we fall short in any way, please get in touch with heidi@speechy.co.uk and we will attempt to address your concerns (and not cry too much!). We will do our utmost to ensure you enjoy every aspect of working with us.
From a legal point of view…
Refund Policy Templates – Digital downloads are given their own unique category under the Consumer Contracts Regulations and are therefore not services or goods. If you want to download something within 14 days of buying it, you will have to give your consent to waive the 14-day cooling-off period. This to prevent you from changing your mind after you have downloaded the content.
Of course if you have any concerns about Speechy templates, please contact heidi@speechy.co.uk .
Refund Policy Review Service, Edit Service and Bespoke Speech – If you want work to begin within 14 days of buying a service, you will have to give your consent to waive the 14-day cooling-off period however full refunds will be given on any services bought if work has not commenced. Thanks to the Consumer Contracts Regulations 2013, you have the right to cancel your order and get a refund – even if you’ve just changed your mind.
Once work has commenced, you will be protected under Part 1 Chapter 4 of the Consumer Rights Act 2015. Quite simply, it demands that any service should be carried out with 1) Reasonable care and skill, 2) within a reasonable time and 3) at a reasonable price.
In order to apply for your money-back guarantee, you must contact us via the website within 30 working days of delivery. If we accept your reason for a refund the sums will be paid as soon as possible, but in any event within 30 days of you giving notice to us.
Complaints – In the event of any complaint arising from your use of the website, a product or service please contact heidi@speechy.co.uk.
Purchasing – How It Works
Order procedure -To place an order for any service you should follow the procedures set out on the cart pages of the website. It is your responsibility to ensure that all details of your order are complete and accurate.
Placing an order – Each order shall be an offer by you to purchase goods subject to these terms and conditions. We are entitled to reject any order and will notify you of any such rejection.
Payment – Full payment for any goods ordered must be made via the website in advance of delivery. All prices are in UK pounds sterling. The conversion of your currency to UK sterling may be subject to exchange rate fluctuations.
Where payments are made via PayPal then the buyer is entitled to PayPal Buyer Protection. Paypal details are available here
Availability – In the event of us being unable to supply the service ordered, we will inform you as soon as possible and a full refund of the purchase price will be given
Content Disclaimer – Be Aware
We do not accept any liability to any party for loss, damage or injury incurred by reliance placed on the information contained in this website, our templates or our inspirationnaires or through omission or errors, how so ever caused. Any reliance on the material on this site or on Speechy products is at your own risk.
While we attempt to ensure our bespoke speeches are unique, it’s inevitable that a few common themes will be used (for example, ‘opposites attract’ or ‘my marriage advice to you’) despite the fact we do not work from defined speech formats.
Speechy cannot be held accountable for similarities between speeches.
Clearly, the nature of a speech template means only a limited number of speech themes are provided (though we have attempted to mitigate against the chances of repetition by including three speech options and a content-creator designed to help you personalise each theme in a unique way), and clients need to recognise that other speakers may also wish to use Speech Templates.
Working hours – When We’re Around
Please note that a working day means 9am-5.30pm (London timezone), Monday to Friday excluding bank holidays.
Of course free to call Heidi on 07971 225 245 or email heidi@speechy.co.uk at any time. She loves a natter about speeches and will try to respond as soon as she can.